Support
Returns begin with a request
The marketplace records a structured return workflow without claiming an automatic eligibility period or guaranteed outcome.
Who can request a return
A signed-in buyer can create a return request for their own delivered order. The request begins with the status requested.
How status changes
An operator may move a requested return to approved or rejected. An approved return may move to received, and a received return may move to closed. These states record the workflow; they do not invent a decision before it occurs.
How refunds are represented
Refund records are read-only for buyers and describe refunds completed outside Handmade. A full recorded refund can mark an order refunded. The total of recorded refunds cannot exceed the order total.
Policy note. Template notice: this page needs review by qualified counsel and the marketplace owner before public launch. No return window, return postage promise, or mandatory outcome is stated here.